Terms and Conditions

Ordering

We will not sell or deliver alcohol to anyone who is under the age of 18. By placing and order via our website you are confirming that you are at least 18 years of age.

We do not guarantee availability of all items on our website. In the unlikely event that a product is unavailable when you place your order, we shall contact you to either select a suitable replacement, or another acceptable arrangement for the completion of your order. We reserve the right not to accept any order. All our prices are inclusive of applicable Value Added Tax (VAT).

Minimum order:

All orders are by specified case quantities only                                                         Beers: 20 x 0.5l bottle case & 24 x 0.33l bottle case                                 Wines: 6 bottles                                                                                                               Soft Drinks: 20 x 0.33l case                                                                                          Spirits & Liquor: 6 bottles

Delivery

We aim to deliver within 3 working days of your order. If you have not received your delivery within 3 working days please contact us at sales@german-bier-warehouse.com  

Delivery is £9.60 per case “Beer/Wine/Soft Drink” for mainland UK addresses.

The following post codes, PA, PH, AB, IV, KW and NorthernIsland are charged at £22.00 per case “Beer/Wine/Soft Drink delivery. There is a £4.00 delivery charge per additional case. Orders over 5 cases, please call for delivery information. Contact us for all UK Islands and worldwide deliveries.

This does not apply to out of stock items. If a product is unavailable we shall contact you and either arrange a new delivery date or agree on a suitable replacement.

Delivery is by UKMAIL, who will require a signature for the delivery. We cannot leave it in a shed or garage unless specific instructions are given at the time of ordering. We can arrange for delivery to a different address from the card holder if this is more convenient for a signature, for example your place of work.

We shall not be liable for any delay in delivering your order if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or “Act of God”, failure of ISP or telecommunications provider in connection with the performance of this Agreement. Orders placed before December 17th 2010, will be delivered before “Christmas Day” and “New Years Day”, however any orders placed after are not guaranteed to be delivered before both days.

Returns, cancellations and refunds

You may cancel your order anytime within 24 hours of order. Dispatch is organised same day when order(s) are placed before 2pm of that day.

To cancel your order please email us at sales@german-bier-warehouse.com

Should you decide to cancel your order after goods have been dispatched; all charges (except delivery cost) will be refunded to your card as soon as the goods are returned to us in a merchantable condition and in the original box that you received the goods.

Once the goods have been received and checked all refunds will be made within 30 days. All returns, due to breakage(s), shall be arranged by a carrier of German Bier Warehouse choice and the cost will be borne by us. In the case of cancellation of order by the customer, if they decide to cancel the order after delivery, customer will be responsible for the return of the goods to German Bier Warehouse.

Breakages must be reported within 24 hours of delivery. The returns and cancellations policies above listed do not affect your statutory rights.

Credit and Debit Cards

All card payments are handled by Secure Trading via a secured web link. We accept payment from all major cards, Visa, Mastercard, Maestro, JCB and Debit cards, except American Express, Diner Card.

General

All data is collected lawfully and maintained in accordance with the Data Protection Act 1998. All data held will not be passed on to any third party except for delivery purposes.

Occasionally, German Bier Warehouse will e-mail you information about promotions, discounts, special offers and other beer/wine related information. If you do not wish to receive any information please tick the box at the bottom of the order form.

Full contact details:

German Bier Warehouse

112 Grantham Road,Waddington,

Lincoln. LN5 9NT

Tel/Fax: 01522 723 165

Emailsales@german-bier-warehouse.com

Vat No: 977 4642 68